Sagicc Updated: More AI to transform your customer service this holiday season 🎄🎁🚀

Hello! 👋🏻 This holiday season, Sagicc brings a special gift for your team: tools powered by artificial intelligence (AI) that will boost the efficiency and productivity of your customer service team. With these new tools, your bots and human agents will have intelligent functionalities that optimize interaction management and streamline each service, making it faster, more accurate, and more effective. Here’s what’s new:

Audio Message Processing in the Bot Builder Module 🤖

Your text bots just got a lot smarter! From now on, they will automatically process audio messages sent by customers, convert them into text, and respond accurately according to the configured flow. This will allow your virtual assistants to handle inquiries more efficiently, even when they come in audio format, increasing productivity and providing a faster, smoother experience for your customers.

AI-Powered Audio Transcription 🔉

Thanks to generative AI, you can now automatically generate and view transcriptions of all audios associated with tickets, whether they are messages from customers, agents, or phone calls. This will allow your team to review audio interactions more quickly, improve accuracy in follow-ups, and optimize productivity. By activating this feature from the AI Integration module, you will transform ticket management and immediately boost operational efficiency.

AI Suggested Responses 🪄

This new feature will transform the operational efficiency of your agents. The Sagicc AI engine will now generate suggested responses for each customer based on the context of the conversation, offering up to five options aligned with the configured tone. Your team will improve consistency in every interaction and significantly reduce response times, enhancing both service quality and overall productivity. By activating it from the AI Integration module, you will transform your operations and maximize performance immediately.

These updates represent a qualitative leap in the way you interact with your customers. By leveraging Sagicc’s artificial intelligence, your team will optimize operational efficiency, deliver faster and more satisfying experiences, and transform the management of every interaction. If you have any questions about these updates, you can consult our User Manual or contact our help desk.

Thank you for being with us throughout the year and for being part of our evolution! 🎉 We invite you to join the revolution Sagicc will bring in 2026 and continue growing together 🤗. Happy holidays, and may the new year be full of success and new opportunities! 🎄✨