Sagicc Updates: A modern, intelligent, and productivity-driven experience 🚀
Hello! 👋🏻 We’re excited to share the latest enhancements coming to Sagicc to make your daily work more agile, clear, and reliable. Our goal is to ensure that every interaction within the platform helps you move forward with confidence and that you have tools that truly empower your work and your team. Here are the latest updates:
Extension and Status Display in the User Menu 🏷️
You’ll no longer waste time trying to confirm your extension or checking whether you’re connected. We improved the user menu at the top of the screen, where you’ll now find clear and visible information about your extension and connection status. This enhancement allows your team to operate with greater certainty, avoid interruptions, and confirm their availability in seconds—working with more control, optimizing their time, and boosting operational efficiency in every interaction.
Sentiment Analysis Summary in Campaign Dashboards 📊
What if you could detect your customers’ emotional state without spending time reviewing each ticket? Now, within each campaign dashboard, you’ll find charts that provide a clear summary of sentiment analysis, showing the proportion of tickets with positive, negative, or neutral sentiment. This upgrade helps your team identify emotional patterns, adjust strategies with greater accuracy, and improve customer satisfaction through clear, actionable insights. Enable the “AI Analysis” feature in the AI Integration module to gain a much deeper understanding of each customer’s behavior.
New Home Page! 🎨🥳
We redesigned Sagicc’s main screen to give you a more modern, dynamic, and usability-centered experience. The new home screen incorporates direct access to your most recently handled ticket, customer experience tips, the latest updates from Sagicc News, access to Sagicc Academy, and a dedicated section for the tasks you have pending to master the platform. This new layout helps your team find their way more quickly, access key resources without friction, and work with greater confidence from the very first click—boosting daily productivity across your entire operation.
Additionally, we implemented general improvements across the platform and in reports to make your experience more user-friendly and to ensure data generation and export are more stable and reliable.
If you have questions about these updates, we invite you to consult our User Manual or contact the help desk. We will continue evolving Sagicc to offer you a smoother, more modern, and productivity-oriented experience. Thank you for joining us on this journey of continuous improvement. See you next time! 🚀