Sagicc Updates: Adaptive SLA, real-time connectivity, and enhanced customer mManagement

Hi! 👋🏻 Sagicc keeps adding new features and capabilities designed to help your team work with less friction and more impact. This time, we focused on making your SLA metrics reflect your actual operating hours, keeping your team always connected, and taking customer management and relationships to the next level. Discover the latest updates below:

SLA Compliance with Custom Schedules and Non-Working Days ⏱️

Your service level agreements are now measured with the precision your operation demands. The SLA Rule compliance and non-compliance calculation takes into account the Custom Contact Schedules and Non-Working Days configured in the Business Profile. This will allow your team to obtain real and fair metrics on response times, eliminating distortions caused by off-hours and ensuring that indicators accurately reflect your service performance.

Internet Connection Status Detection and Visual Notification 🌐

Keep your team always informed about their connectivity. Sagicc now detects each user's internet connection status in real time and displays a visual notification when interruptions occur. This feature will enhance the operational experience by immediately alerting users to potential disconnections, enabling preventive actions and avoiding the loss of customer interactions.

Improvements to the Customers and Related Customers Module 👥

Your customer base management reaches a new level of organization and efficiency. We added a powerful set of tools and improvements designed to streamline customer management and the linking and administration of relationships between customers:

• A visual indicator in the Customer List will quickly identify those with related customers, speeding up the lookup and analysis of accounts that are part of a relational structure.
• The bulk action to relate multiple customers from the Customer List will allow linking records in a single operation, quickly and without repetitive effort.
• The bulk import of relationships from the account upload template will facilitate the initial setup or large-scale update of customer relationships in a single step.
• The option to add an account directly from the Customer Profile will simplify the workflow without needing to navigate to other modules.
• The automatic assignment of a default account for all newly created customers will ensure that no record is left without an associated account from the moment of creation, and will facilitate the association of custom data or attributes to the Customer Profile.

These features are now available for your team to take full advantage of and transform their daily operations into a smoother, more precise experience focused on delivering exceptional service. We invite you to explore these updates by consulting our User Manual, or if you prefer personalized guidance, our help desk is ready to support you every step of the way. We keep building the future of your customer service together. Until next time! 👋🏻