Sagicc Updates: Greater Speed, More Control, and a New Video Call Channel 📢🚀🆕

Hi! 👋🏻 In a world where customer expectations evolve faster than ever, standing out is no longer an option but a necessity. That's why Sagicc continues to innovate so your customer service operation becomes more agile, intelligent, and competitive. This update brings features designed to optimize response times, enhance automation, and open new ways to connect with your customers. Discover them below:

"Not Replied" tickets filter 🔍

Prioritize what's urgent without losing a single second. You can now apply filters in both the Pending Tickets list and the Tickets Module list to exclusively view those tickets that have not yet received a response from an agent. This operational segmentation capability will allow your team to instantly identify tickets that require immediate attention and prioritize them with precision, ensuring that no request goes unattended and is resolved on time.

Native Browser Notifications 🔔

Every new ticket will reach you directly, without delays. Sagicc now integrates native browser notifications that will alert your agents in real time whenever they receive a new ticket or new interactions on existing tickets, even when the platform is not in the foreground. With a single click on the notification, they will be able to access the corresponding ticket directly, eliminating idle search time. This feature will significantly reduce first response times and allow your operation to maintain an immediate level of attention that your customers will notice from the very first contact.

Node Duplication in Bot Builder Module 📑

Designing intelligent bots will now be faster than ever. The Bot Builder module incorporates the ability to duplicate any specific node, replicating its complete configuration so your team can create variations without starting from scratch. This will save hours of repetitive work and facilitate iteration on complex conversational flows with an agility that will accelerate the launch time of each automation. Less manual configuration will mean more focus on strategy and customer experience.

New Channel: Video Call 🎥🆕

Customer service reaches a new level of closeness. In this update, we incorporate the Video Call channel into Sagicc, which will allow your company to establish face-to-face communication with customers without leaving the work environment or relying on external tools. This capability will transform complex interactions into resolution-driven conversations where visual language, real-time demonstration, and human connection will shorten service cycles. Your team will project confidence, professionalism, and a premium service experience that will differentiate your operation in a market where personalization is no longer optional. Interested in implementing this tool in your operation? Contact our Customer Success team for additional information.

These improvements are designed to drive your company toward a more efficient and differentiating service. We know that in an increasingly demanding market, having tools that anticipate your customers' needs makes the difference between a standard service and an exceptional one. For full details on each feature, check our User Manual or contact our help desk. Until next time! 👋🏻