Sagicc Updates: Innovation for more efficient and controlled management 🚀📢

At Sagicc, we continue to innovate to enhance efficiency, traceability, and your teams’ responsiveness at every stage of the operation. These new features strengthen commercial management, optimize operational control, and expand opportunities for customer engagement, consolidating a more strategic and competitive digital operation. Discover them below:

Web Chat with Proactive Welcome Message 💬

Now every visit to your website can turn into a real contact opportunity. We have introduced the ability to configure a proactive welcome message that will trigger at a time you define, capturing visitors’ attention at the ideal moment. This improvement will allow your team to initiate strategic conversations, increase sales opportunities, and facilitate the conversion of website traffic into qualified leads. Install Sagicc’s web chat on your company’s website and leverage this channel as a new demand generation engine. 🚀

Advanced filters in Change Log 🔎

We added advanced filters to the Change Log view across all modules, allowing you to consult specific modifications by change type, user, field type, or date in an agile, structured, and precise way. This enhancement will facilitate operational supervision, strengthen internal control, and enable your team to identify and audit user actions with greater clarity, speed, and confidence.

Advanced filters in the Customers list 🗂️

Finding the right information will be faster and more efficient. We enhanced the filters in the Customer list, allowing you to search by customer type (individual or company), tags, or creation date with greater precision and speed. This improvement will optimize database management, facilitate strategic segmentation, and enable your team to make better-informed, results-driven commercial decisions.

Unified error notification for administrators 🔔

From now on, administrator users will receive a unified notification that integrates both errors detected in channels and those identified in business rules. This will provide a centralized view of critical events, improve response times, and enable more effective preventive management, ensuring administrators can resolve issues affecting the operation more quickly and efficiently.

Additionally, we implemented optimizations aimed at improving the platform’s overall performance, speed, and fluidity, along with enhancements to AI-powered bots and RAG technology, increasing their responsiveness, accuracy, and contextual understandin

With these improvements, your organization will gain greater visibility, control, and capacity to act in order to drive sustainable results. We invite you to integrate these features into your company’s operation and leverage their full potential from day one. For more details, you can consult the User Guide or contact our help desk. See you next time!